BUS599 Discussion Wk 1&2

Discussion 1: “Malcolm Baldrige National Quality Award”


  • Discuss the standout features of the companies’ approaches to managing operations.
  • Discuss the attributes you find impressive about the companies’ policies and procedures, and use of best practices.
  • Discuss how the companies emphasize continuous improvement and the use of rewards and incentives.


Discussion 2: “Wal-Mart Stores Inc.”


  • Assess how the constant bashing of Wal-Mart by the media impacted Wal-Mart’s ability to operate effectively in the communities where its stores operated and how management’s choice to ignore the problem exacerbated it. 


  • Evaluate Wal-Mart’s shift in strategy from “just saving money” to “saving money to live better” and the impact to Wal-Mart suppliers, customers, and employees. Suggest whether or not this shift aligns with the company’s values and how any gaps should be addressed. 


  • Recommend a strategy for Wal-Mart to leverage its cost-efficient operations business model worldwide, leading to financial stability and a desirable return on investment to shareholders.